Michael A. Orr

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A. J. Keel M. A. Orr R. R. Hernandez E. A Patrocinio J. Bouchard In this paper we focus on information technology service management (ITSM), a new direction for managing information technology (IT) organizations that requires a change from a technology-oriented to a service-oriented approach to IT management. We first examine the main challenges to(More)
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