Mi-Aie Lee

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PURPOSE This study was performed to measure the nursing service perceived value by consumer and providers, and to investigate the relationship among nursing service, general satisfaction and hospital revisiting intent, and to examine the tools that measures nursing service's reliability, construct validity and usefulness. METHOD The questionnaire was(More)
PURPOSE This study was aimed to examine how subjects' characteristics and nursing service quality influence hospital revisiting intent, to compare perceptions of patients with those of nurses. METHOD The questionnaire was developed and distributed to 300 patients and nurses at six general hospitals in a provincial city, Korea. For data analysis, the(More)
PURPOSE The purpose of this study was to develop a tool that measures the quality of nursing service, to measure the quality of nursing service perceived by consumers, and to identify the gaps between ideal and actual nursing services. METHOD A questionnaire was developed and distributed to 300 people who had been hospitalized in one of six general(More)
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