Status of This Memo This memo defines an Experimental Protocol for the Internet community. It does not specify an Internet standard of any kind. Discussion and suggestions for improvement are requested. Distribution of this memo is unlimited. The following documents (RFC 4405, RFC 4406, RFC 4407, and RFC 4408) are published simultaneously as Experimental… (More)
The focus of this paper is to evaluate the benefits of a Japanese e-government project. In this research, the Importance-Performance Analysis (IPA) grid was used to measure the e-government benefits from the users' perspective. A list of 27 government benefits was identified from the e-government literature reviews and each of the benefits was rated using a… (More)
Status of this Memo This document is an Internet-Draft and is subject to all provisions of section 3 of RFC 3667. By submitting this Internet-Draft, each author represents that any applicable patent or other IPR claims of which he or she is aware have been or will be disclosed, and any of which he or she become aware will be disclosed, in accordance with… (More)
Status of this Memo By submitting this Internet-Draft, each author represents that any applicable patent or other IPR claims of which he or she is aware have been or will be disclosed, and any of which he or she becomes aware will be disclosed, in accordance with Section 6 of BCP 79. Internet-Drafts are working documents of the Internet Engineering Task… (More)
To date, the literature on E-Government evaluation tends to stress on benchmarking and performance measurements of customer satisfactions with the use of quantitative rather than qualitative measurements. This paper seeks to address this problem by introducing a design science approach to build a new theoretical framework, namely, return on investment (ROI)… (More)
Raymond, and my sister Nancy. Their love, support, and understanding helped me to complete this thesis and this phase of my education.