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Increased computing power and the Web have made information widely accessible. In turn, this has encouraged the development of recommendation systems that help users find items of interest, such as books or restaurants. Such systems are more useful when they personalize themselves to each user's preferences, thus making the recommendation process more(More)
We describe recommender systems and especially case-based recommender systems. We define a framework in which these systems can be understood. The framework contrasts collaborative with case-based, reactive with proactive, single-shot with conversational, and asking with proposing. Within this framework, we review a selection of papers from the case-based(More)
Current Case-Based Reasoning (CBR) process models present CBR as a low maintenance AI-technology and do not take the processes that have to be enacted during system development and utilization into account. Since a CBR system can only be useful if it is integrated into an organizational structure and used by more than one user, processes for continuous(More)
The Connection Machine helps PricewaterhouseCoopers LLP (PwC) partners and staff to solve problems by connecting people to people. It allows information seekers to enter their question in free text, finds knowledgeable colleagues, forwards the question to them, obtains the answer and sends it back to the seeker. In the course of this interaction, the(More)
This paper presents a brief overview of the INRECA-II methodology for building and maintaining CBR applications. It is based on the experience factory and the software process modeling approach from software engineering. CBR development and maintenance experience is documented using software process models and stored in a three-layered experience packet.
In this paper, we describe the Adaptive Place Advisor, a conversational recommendation system designed to help users decide on a destination. We view the selection of destinations as an interactive, conversational process, with the advisory system inquiring about desired item characteristics and the human responding. The user model, which contains(More)