Mehmet Güvercin

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Research on forecasting has traditionally focused on building more accurate statistical models for a given time series. The models are mostly applied to limited data due to efficiency and scalability problems. However, many enterprise applications require scalable forecasting on large number of data series. For example, telecommunication companies need to(More)
Nowadays, the ability to convert call records from voice to text makes it possible to apply text mining methods to extract information from calls. In this study, it is aimed not only to evaluate the sentiment (positive/negative) of the calls in general, but also to measure the customer satisfaction and representative's performance by using call record(More)
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