Learn More
Effective customer satisfaction investigation is a very important precondition for e-commerce. It is the problem which needs to be solved for e-commerce customer satisfaction through use of advanced methods to evaluate the customer satisfaction. This paper establishes a customer satisfaction evaluation method based on combination of linguistic variables,(More)
—to implement e-government successfully, it is important to have appropriate strategies. According to this, at first, different models of e-government are reviewed and the important parameters and key issues for e-government strategic planning are extracted. Secondly, as foresight is a suitable tool to determine appropriate strategies, different foresight(More)
Optimal project selection in Information and Communication Technology (ICT) sectors is an important issue because of strategy-oriented environments. Many criteria should be considered to select the optimal project in the ICT industry. Moreover, the resources are limited, which this makes the ICT projects selection more complex. Besides, the uncertainty of(More)
Supplier selection is a complicated decision-making problem involving multicriteria, alternative and decision makers (DMs). The main purpose of this paper is to demonstrate the use of a clustering-based method to solve a group decision making (GDM) problem and, also to achieve more realistic and homogeneous results. Intuitionistic fuzzy value (IFV) is used(More)
E-government is no longer just an option but a necessity for countries aiming for better governance. The e-government performance evaluation is important for the development of e-government. As conventional evaluation models for e-government performance are generally too subjective and inaccurate, this paper proposed a fuzzy TOPSIS method to evaluating the(More)
The advantages of Information Technologies (IT) is changed the service delivery in government. The last changes in service delivery of government to citizens are through mobile technologies. It is necessary to develop the mobile technology usage in government service delivery, but it is not useful unless a development (maturity) model, like e-government(More)
The increasing power and reducing cost of information technology (IT) to business has provided organizations with as many challenges and tasks as it has opportunities. Many companies have become totally reliant on IT for success. IT governance recognizes that Information and IT is at the heart of the modern economy and modern organizations. In this paper(More)
Companies attempt to companies are attempting to find ways to improve their flexibility and responsiveness and in turn competitiveness by changing their operations strategy, methods and technologies that include the implementation of supply chain management (SCM) paradigm. Hence, information technology (IT) can enhance the agility of SCM. The aspects,(More)