Learn More
Effective customer satisfaction investigation is a very important precondition for e-commerce area to win in the market competition. It is the problems need to be solved for e-commerce customer satisfaction and how to use advanced methods to evaluate the customer satisfaction and how to use the evaluation result to improve their services. This paper(More)
—to implement e-government successfully, it is important to have appropriate strategies. According to this, at first, different models of e-government are reviewed and the important parameters and key issues for e-government strategic planning are extracted. Secondly, as foresight is a suitable tool to determine appropriate strategies, different foresight(More)
BACKGROUND A three-dimensional virtual world (3DVW) is a computer-simulated electronic 3D virtual environment that users can explore, inhabit, communicate, and interact with via avatars, which are graphical representations of the users. Since the early 2000s, 3DVWs have emerged as a technology that has much to offer the health care sector. OBJECTIVE The(More)
Supplier selection is a complicated decision-making problem involving multicriteria, alternative and decision makers (DMs). The main purpose of this paper is to demonstrate the use of a clustering-based method to solve a group decision making (GDM) problem and, also to achieve more realistic and homogeneous results. Intuitionistic fuzzy value (IFV) is used(More)
Optimal project selection in Information and Communication Technology (ICT) sectors is an important issue because of strategy-oriented environments. Many criteria should be considered to select the optimal project in the ICT industry. Moreover, the resources are limited, which this makes the ICT projects selection more complex. Besides, the uncertainty of(More)
Over the last few years, the number of organizations that deliver information technology (IT) services is increased. There are some frameworks such as Information Technology Infrastructure Library (ITIL) for IT Service Management that consists of a set of guidelines that specify what an IT organization should do. However, they don't explain how to do it.(More)