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Effective customer satisfaction investigation is a very important precondition for e-commerce. It is the problem which needs to be solved for e-commerce customer satisfaction through use of advanced methods to evaluate the customer satisfaction. This paper establishes a customer satisfaction evaluation method based on combination of linguistic variables,(More)
—to implement e-government successfully, it is important to have appropriate strategies. According to this, at first, different models of e-government are reviewed and the important parameters and key issues for e-government strategic planning are extracted. Secondly, as foresight is a suitable tool to determine appropriate strategies, different foresight(More)
BACKGROUND A three-dimensional virtual world (3DVW) is a computer-simulated electronic 3D virtual environment that users can explore, inhabit, communicate, and interact with via avatars, which are graphical representations of the users. Since the early 2000s, 3DVWs have emerged as a technology that has much to offer the health care sector. OBJECTIVE The(More)
Supplier selection is a complicated decision-making problem involving multicriteria, alternative and decision makers (DMs). The main purpose of this paper is to demonstrate the use of a clustering-based method to solve a group decision making (GDM) problem and, also to achieve more realistic and homogeneous results. Intuitionistic fuzzy value (IFV) is used(More)
Companies attempt to companies are attempting to find ways to improve their flexibility and responsiveness and in turn competitiveness by changing their operations strategy, methods and technologies that include the implementation of supply chain management (SCM) paradigm. Hence, information technology (IT) can enhance the agility of SCM. The aspects,(More)
E-government is no longer just an option but a necessity for countries aiming for better governance. The e-government performance evaluation is important for the development of e-government. As conventional evaluation models for e-government performance are generally too subjective and inaccurate, this paper proposed a fuzzy TOPSIS method to evaluating the(More)
The advantages of Information Technologies (IT) is changed the service delivery in government. The last changes in service delivery of government to citizens are through mobile technologies. It is necessary to develop the mobile technology usage in government service delivery, but it is not useful unless a development (maturity) model, like e-government(More)