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PURPOSE/OBJECTIVES To explore (a) how women who were diagnosed with breast cancer (BC) defined themselves as survivors and when this occurred, and (b) the types of benefits they derived from their experiences. RESEARCH APPROACH An exploratory, qualitative approach. PARTICIPANTS 112 women who had BC (response rate = 70%). SETTING Participants were(More)
  • Meghan Key
  • Journal for healthcare quality : official…
  • 2000
The tacit values of quality include tapping the creative potential of people, valuing their ideas equally, and viewing work as process--a series of steps that combine people, resources, and activities to produce a certain outcome. Mediation is a process that brings to the surface the creative thinking of people when differences, or conflict, exist among(More)
A medical director has enormous influence on medical cost and quality in managed care organizations. Little empirical work has been done on the attributes of an effective HMO medical director. The survey discussed in this article sought to examine those desirable traits from the perspective of medical directors who have risen in the ranks to become(More)
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