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Manufacturing companies face many challenges today. One of these is how to successfully meet increasingly diverse customer needs. This paper elucidates, from several perspectives, how mass customization could be enabled using integrated product and service engineering. BT Products AB (BT) produces forklift trucks in Sweden that are customized and sold… (More)
scientists, statisticians, and others study education policy issues and develop research-based solutions to improve productivity and quality of life at home and school and in the workplace.