Martin W. Mende

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The evaluation of existing information systems has gained importance in information systems management. A research project involving ten major Swiss companies and the University of St. Gallen has developed a method for assessing existing system from a business process perspective. Systems are evaluated at two levels: the business process supported, and the(More)
Relational orientations vary across customers, so marketing activities should be customized to individual customers or market segments. However, little is known about the underlying processes that influence how customers bond with a service firm and its employees. This article explains customer-firm and customer-employee relationships using attachment(More)
This paper will present a manipulator and transport system for autonomous exploration, decontamination and radiation measurement / release measurement of contaminated surfaces as found during dismantling of nuclear power plants. An innovative system for surface ablation and measurement tasks is currently being developed under the research project MAFRO(More)
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