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Business processes are increasingly key to the success of companies in the service industry. It is important that these processes are designed and maintained to deliver the most cost effective and efficient results. Simulation is being used in conjunction with other techniques to improve the performance of BT's processes, to evaluate new ideas and to plan(More)
BACKGROUND Increasing numbers of people living with a long-term health condition are putting personal health information online, including on discussion boards. Many discussion boards contain material of potential use to researchers; however, it is unclear how this information can and should be used by researchers. To date there has been no evaluation of(More)
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