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Today process-oriented approaches to solve business challenges are state of the art. However most business process management methods focus on increased performance only from the firm's perspective and neglect the increasing importance of value co-creation between the firm and the customer. Modern business process management methods not only need to(More)
This paper advances Picot and Baumann's (2009) central paper on how organization and management theory (OMT) can enhance business information systems engineering (BISE). In particular, we extend their focus in three ways. We introduce the industry and inter-organizational relations as levels of analysis, which are of interests to BISE and we show specific(More)