Learn More
This paper presents a diary study of rendezvousing as performed by university students. The study suggests that endezvousing frequently does not occur exactly as planned, but this is not necessarily problematic. It also reveals that 'problem' rendezvous were attributed more frequently to modes of travel, over-running of previous activities and lack of(More)
This paper reports an initial analysis of a diary study of rendezvousing as performed by university students. The study's tentative findings are: (i) usability ratings for communication services are a little worse during a rendezvous (when at least one person is en route) than before (when none have yet departed); (ii) problems rendezvousing caused more(More)
This case study explores the effects of written online content on user engagement, and describes the challenges of conducting experiments on live web sites. It compares two versions of a website about bicycle maintenance and repair. One version complied with the guidelines for written online content in "Letting Go of the Words" (Redish, 2007), the other(More)
This paper reports a diary study of rendezvousing as performed by university students. The study compares students' experience of communication before and during rendezvous. During rendezvous, students rated several aspects of the experience of communication lower than before rendezvous. This impairment of experience is attributed to the cumulative effects(More)
One strategy for increasing the usefulness, ease of use and satisfaction of wireless navigation and related services is to tailor a package of services to meet the requirements of particular user groups. This paper reports a diary study, which compared the rendezvousing performance and behaviour of two age groups-18-30s and 31-45s. The age groups differed(More)
This paper reports a field evaluation of the mobile phone as a 'package' of device and services. The evaluation compares 44 university students' usage and user experience of communication before and during rendezvous. During a rendezvous, students rated many aspects of the experience of phone use less favourably than before a rendezvous. This impairment of(More)
Process models of information seeking are widely held in the Human-Computer Interaction research community. This paper reports a project which applied such models to the design of an intranet resource for the re-use of multi-media training material in the motor industry. The models were found to help identify inherent limitations of an initial prototype,(More)