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Successful change in local government can only exist if we take into account both the complex machinery of public sector service delivery and also the values and beliefs inherent within those services. This unique organisational arrangement requires a distinctive approach to change; evident in the reinterpretation of change methods within the public sector.(More)
This paper reports some of the key findings from part of a larger research projects into the application of 3G technology in government and public sector applications. The work was sponsored by Vodafone UK plc. One of the key themes identified in the main research project was the importance of strategic innovation and business process change and how these(More)
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