Past research has typically looked at fairly aggregate data on the relationship between IT and business value. In an effort to reveal the fine-grained relationships between IT use, information flows, and individual information-worker productivity, we study task level practices of information workers at a midsize executive recruiting firm. We analyze (1)… (More)
We study the fine-grained relationships among information flows, IT use, and individual information-worker productivity , by analyzing work at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1) direct observation of over 125,000 e-mail messages over a period of 10 months by individual workers (2)… (More)
Information technology can link geographically separated people and help them locate interesting or useful resources. These attributes have the potential to bridge gaps and unite communities. Paradoxically, they also have the potential to fragment interaction and divide groups. Advances in technology can make it easier for people to spend more time on… (More)
This article reviews the literature on network organizations and interprets explanations for its behaviors in terms of established analytical principles. Tools from computer science, economics, and sociology give three markedly different interpretations of its core attributes but they also settle on a handful of common themes. The proposed benefits are a… (More)
Considering new business models for massive open online courses.