Markku Sääksjärvi

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The evolving literature on the new Software as a Service (SaaS) concept gives a coherent picture of the technical arrangements required between the vendor and the customer in order to enable the new online renting of applications. Many of these articles describe the new SaaS model as a new and customer-friendly way of IT outsourcing, where the vendor will(More)
The relationships between software producing companies, their customers and other parties involved have growing importance in the turbulent and fast developing business environment of today. The software industry itself is characterized by the Commercial-Off-The-Shelf (COTS), tailored, and Modified-Off-The-Shelf (MOTS) businesses modes. In this versatile(More)
The evolving IS literature on business models for digital products assumes that the positive feedback effect will lead to price competition and biased concentration of the market. In theory, this will require companies to either differentiate or customize their products and services. In this paper we propose an empirical investigation of customization as a(More)