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We present the AAWD corpus, a collection of 365 discussions drawn from Wikipedia talk pages and annotated with labels capturing two kinds of social acts: alignment moves and authority claims. We describe these social acts and our annotation process, and analyze the resulting data set for interactions between participant status and social acts and between(More)
This study suggests that computer documentation is a complex technical communication genre, encompassing all the texts that mediate between complex human activities and computer processes. Drawing on a historical study, it demonstrates that the varied forms given to documentation have a long history, extending back at least to the early days of commercial(More)
Arguing that current approaches to understanding and constructing computer documentation are based on the flawed assumption that documentation works as a closed system, the authors present an alternative way of thinking about the texts that make computer technologies usable for people. Using two historical case studies, the authors describe how a genre(More)
Formal accounts of how proposals are prepared in the contemporary workplace are scarce. In particular, researchers have published very few reports based on structured studies of proposal writing. This paper offers an overview of the current state of our knowledge about proposal writing in the contemporary workplace. Drawing upon data from a case study, the(More)
Groups collaborating in online spaces on complex, extended projects develop behavioral conventions and agreed-upon practices to structure and regulate their interactions and work. Collaborators on Wikipedia have developed a multi-tiered policy environment to document a set of evolving principles, processes, and rules to facilitate productive group(More)
Digital environments enable distributed work. Though they pose challenges for research, they also provide affordances for addressing these difficulties including opportunities to capture and visualize writing activity in significant detail. This paper surveys sources of visualizations of writing processes and practices, focusing on attempts to deal with(More)
Studies of knowledge work tend to take one of two research foci: either on communication (the transactional, intersubjective exchange of information, thoughts, writing, or speech among participants, performed in serial chains) or mediation (the nonsequential, implicit aspects of artifacts that serve to guide and constrain workers' activities). In this(More)
Our everyday observations about the behaviors of others around us shape how we decide to act or interact. In social media the ability to observe and interpret others' behavior is limited. This work describes one approach to leverage everyday behavioral observations to develop tools that could improve understanding and sense making capabilities of(More)
This paper evaluates the features and benefits of a new kind of writing tool -- activity streams -- for use by collaborative writing teams engaged in distributed work. Activity streams are continuously updated, shared records of project activity that include explicit references to project participants, shared objects, and actions performed over time.(More)