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Organisations are increasingly looking to realise the benefits of shared services yet there is little guidance available as to the best way to proceed. A framework is presented that considers the service provided, the design of the shared services centre and the organisational context it sits within. Case studies that examine the relevance of that framework(More)
for-quote process, we need access to much more sophisticated parts databases. For example, in the commercial sector, no attempts have yet been made at standardizing the names and definitions of commodities (for US government buys this has been done with Federal Supply Classes). Without a standard nomenclature, any attempt at combining different vendors'(More)
Collaboration – more than the Collaboration – more than the Collaboration – more than the Collaboration – more than the Collaboration – more than the exchange of information exchange of information exchange of information exchange of information exchange of information the data and information upon which that knowledge is based " [14] p4 1 According to(More)