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Note: This is a pre-print version of a paper forthcoming in Library and Information Science Research. Please cite the published version; a suggested citation appears below. Correspondence about the article may be sent to lynn_connaway@oclc.org. Abstract In today's fast-paced world, anecdotal evidence suggests that information tends to inundate people, and(More)
A proposal submitted to the National Leadership Grants for Libraries program of the Institute of Museum and Library Services (IMLS). Abstract This document proposes a project to study and evaluate the sustainability and relevance of virtual reference services, which are human-mediated, Internet-based library information services. The goal is to study VRS(More)
THIS NATURALISTIC STUDY EXAMINED THE ROLE of nonverbal communication in the academic library. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's(More)
AcknowledgmentS It takes intense teamwork, individual effort and a virtual community to complete multiyear, multiphased, user-centered research and this project is no exception. It also takes a considerable amount of resources and for this we thank the Institution of Museum and Library Services (IMLS), for funding this project. We also want to thank those(More)
Kozo for their help with this project. Reproduction of substantial portions of this publication must contain the OCLC copyright notice. Abstract: Today's 12-18 year old members of the Millennial Generation have been referred to as " screenagers " because of their affinity for electronic communication via computer, phone, television, etc. screens (see(More)
This article describes Flanagan's Critical Incident Technique (CIT) for those seeking guidance in its application. Examples in the library and information science (LIS) fi eld are discussed, including an in-depth example of a CIT study conducted as part of a qualitative evaluation of the Connecting Libraries and Schools Project (CLASP) in New York City. The(More)
Notes This is a pre-print version of a paper published in Libri, 58,2 (June 2008). Please cite the published version; a suggested citation appears on page 2. Reproduction of substantial portions of this publication must contain the OCLC copyright notice. Abstract A major challenge facing today's libraries is to develop and update both traditional and(More)