Mariarita Greco

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OBJECTIVE To investigate the utility of the GMC patient and colleague questionnaires in assessing the professional performance of a large sample of UK doctors. DESIGN Cross-sectional questionnaire surveys. SETTING Range of UK clinical practice settings. PARTICIPANTS 541 doctors gave preliminary agreement to take part in the study. Responses were(More)
BACKGROUND Since 2000, out-of-hours primary medical care services in the UK have undergone major changes in the organisation and delivery of services in response to recommendations by the Carson Review and more recently, through the new General Medical Services Contract (GMS2). People calling their general practice in the evening or at weekends are(More)
BACKGROUND AND OBJECTIVE Provision of out-of-hours care in the UK National Health Service (NHS) has changed in recent years with new models of provision and the introduction of national quality requirements. Existing survey instruments tend to focus on users' satisfaction with service provision; most were developed without undertaking supporting qualitative(More)
BACKGROUND Organizational changes that involve healthcare hospital departments and care services of health districts, and ongoing technological innovations and developments in society increasingly expose healthcare workers (HCWs) to work-related stress (WRS). Minimizing occupational exposure to stress requires effective risk stress assessment and management(More)
BACKGROUND The recently introduced Practice Accreditation Scheme as part of the Australian National Safety and Quality Health Service (NSQHS) standards raises the question of how dental practices can implement valid and reliable patient experience feedback mechanisms for performance evaluation and enhancement. This article describes the development and use(More)
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