Maria Remerova

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Bandwidth-sharing networks as introduced by Massoulié & Roberts (1998) model the dynamic interaction among an evolving population of elastic flows competing for several links. With policies based on optimization procedures, such models are of interest both from a Queueing Theory and Operations Research perspective. In the present paper, we focus on(More)
In many call centers, callers may call multiple times. Some of the calls are reattempts after abandonments (redials), and some are re-attempts after connected calls (reconnects). The combination of redials and reconnects has not been considered when making staffing decisions, while ignoring them will inevitably lead to underor overestimation of call(More)
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