Maria Remerova

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Bandwidth-sharing networks as introduced by Massoulié & Roberts (1998) model the dynamic interaction among an evolving population of elastic flows competing for several links. With policies based on optimization procedures, such models are of interest both from a Queueing Theory and Operations Research perspective. In the present paper, we focus on(More)
In many call centers, callers may call multiple times. Some of the calls are re-attempts after abandonments (redials), and some are re-attempts after connected calls (reconnects). The combination of redials and reconnects has not been considered when making staffing decisions, while ignoring them will inevitably lead to under-or overestimation of call(More)
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