• Publications
  • Influence
Some Uses of Rasch Models Parameters in Customer Satisfaction Data Analysis
Abstract Rasch model is becoming an interesting and performed tool in customer satisfaction studies. Through the Rasch analysis it is possible to obtain independent measures for both customers andExpand
Some considerations to carry out a composite indicator for ordinal data
Composite indicators (Cis) are very important tools useful in many elds toasses, compare and rank performances, development stage, quality, and manyother dierent targets. CIs are an overall measureExpand
Longitudinal Rasch model for self assessment of side effects in chemotherapy cycles
Both longitudinal and item responses data can be ascribed to hierarchical model, so that the whole data complexity is effectively modeled in a 3-levels multilevel strucure. Expand
Empirical Evaluation of Vocation to Solidarity Economy Using Composite Indicators
Many scholars today are deepening economic issues by looking at new paradigms based on the relationship between communities and the resources of the territory. The proposals are different, mainlyExpand
Teaching Statistics in Non-Statistics Faculties
Riassunto: Il dibattito sulla didattica della statistica vanta ormai una tradizione pluridecennale e i contributi presenti in letteratura testimoniano questo interesse (Ottaviani, 2003). In unExpand
Evaluation of customer satisfaction of services with subgroups data
Two different methods are considered to analyze CS data coming from different populations with the aim to compare and to pool CS measured at service level and using data from an Italian Public Service to analyse the users’ satisfaction with services supplied. Expand