The aim of this paper is to investigate the constructs of Technology Readiness Index (TRI) and the Decomposed Expectancy Disconfirmation Theory (DEDT) as determinants of satisfaction and continuous use intention in e-learning services applied in public organizations. The research was conducted by online survey in a sample of 343 employees of two public… (More)
This study investigated the constructs that influence satisfaction and continuous use intention in e-learning services through a sample of 343 employees of two Brazilian public organizations. The main contribution of this study is the delivery of an assessment tool for performance oriented to training courses at distance in public organizations.
A A A ABSTRACT BSTRACT BSTRACT BSTRACT This paper is part of a large study that combines several groups of municipalities in São Paulo State that are analyzed through multivariate statistical techniques. This study is intended to indicate whether the variables per capita transfer amounts from the Municipalities Participation Fund [MPF], Product and Service… (More)
This study presents an evaluation of expectations and perceptions of individual bank clients with high earnings in the municipality of São Paulo, in Brazil. A quantitative survey with 206 interviewees was carried through drawing on attributes of bank services as well as models and scales provided by the relevant literature. The scales of quality,… (More)
This study aims to examine if there exists a relation between Brazilian companies' management accounting and planning profiles, by means of a field research that was carried out in 2002 among Brazilian medium and large-sized companies. Probabilistic sampling was used in a universe of 2,281 companies. The construct considered the available conceptual… (More)