Marco Vaz

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Information Technology (IT) is strategic for organization management (Stair & Reynolds, 2005), although, many companies lack IT governance and planning, skilled people, defined and institutionalized methods and procedures, internal controls and indicators, and structures for agreement service levels and information security, legality, and economy. In this(More)
The process mining field supports the discovery of process models using audit trails logged by information systems. Several mining techniques are able to deal with unstructured processes, mainly through cluster analysis. However , they assume the previous extraction of an event log containing related instances. This task is not trivial when the source(More)
The constant changes in social, economic and political scenario have required tightly response time from organizations and ability to reconfigure its resources to remain competitive. In this context, this article aims at presenting a recommendation mechanism for a competence model to improve the competence gaps analysis and identify the better Development(More)
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