Learn More
To solve a problem, needed information and problem-solving capabilities must be brought together. Often the information used in technical problem solving is costly to acquire, transfer, and use in a new location-is, in our terms, "sticky." In this paper we explore the impact of information stickiness on the locus of innovation-related problem solving. We(More)
and two anonymous reviewers from Management Science who provided helpful and insightful comments on earlier versions of this paper. Abstract Engineering design often involves a very complex set of relationships among a large number of coupled problems. It is this complex coupling that leads to iteration among the various engineering tasks in a large(More)
"How "Learning by Doing" is Done: Problem Identification in Novel Process Equipment." 1. Introduction When products, processes and services are introduced for the first time to their intended use environments, things often go wrong: Software is found to have unanticipated "bugs"; process machines that worked very well in the development laboratory promptly(More)
Nancy Staudenmayer died in November of 2000, at the age of 36, after battling a long illness. This paper is a testimony to Nancy's dedication, creativity, extraordinary colleagueship, and enthusiasm for her emerging career. Nancy was a gifted scholar whose love of learning shone in all her work. She brought energy, vision, and abundant talent to all that(More)
/ ABSTRACT This paper examines the introduction of new technologies in the manufacturing environment and addresses two central questions. First, how can factories introducing new process technology deal with change rapidly and effectively? Further, what fundamental organizational changes are necessary to enable plants to respond successfully to the(More)
This paper focuses on the process of introducing new production technologies into existing plants. It describes results from a study of 48 new process introduction projects in a leading global manufacturing company. Extensive quantitative and qualitative data were collected on the characteristics of the change in each case, the activities undertaken in(More)
We would like to express our gratitude to Professors Anne Carter and Shmuel Ellis, and to Dietmar Harhoff and Stefan Thomke for their very helpful comments and advice on the ideas embodied in this paper. Abstract The costs of producing goods and services has been shown to decline over time as a result of "learning by doing." In this paper we explore how(More)
^ ABSTRACT This paper develops a framework that distinguishes two key characteristics of technological change in the manufacturing process. While technical complexity refers to the number and uniqueness of new components, systemic shift refers to changes in production principles and relationships. Descriptive evidence from a sample of new process(More)
LIBHAFrttiS ABSTRACT In this paper, we integrate findings from four field studies of change processes in technology-intensive organizations. Our findings suggest thai temporal shifts-i.e., events that alter normal rhythms or that insert a complete break in the action — can be powerful triggers for organizational change. By contrast, problems (even when they(More)