Manimay Ghosh

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There is a growing national concern that health care organizations do not have a sound operating system in place. Reforming the operating system has assumed significance because of increasing operating costs and diminishing reimbursements from the payers. Critics argue that in the last 100 years or so significant strides have been made in product innovation(More)
PURPOSE The purpose of this paper is to understand the different factors patients consider in choosing a hospital in a major city in India, prior to admission. DESIGN/METHODOLOGY/APPROACH A 20-item scale to identify various factors a patient considers in choosing a hospital was developed. A field survey was conducted on patients who were discharged in the(More)
SERVQUAL (Service Quality) model is being used to measure the service quality in almost every service sector globally. However, little research exists on its usage in evaluating the performance of the training sector despite its significant role in many developing economies. This article examines the performance of a very reputed training institute in India(More)
PURPOSE The purpose of this paper is to examine empirically why a systematic problem-solving routine can play an important role in the process improvement efforts of hospitals. DESIGN/METHODOLOGY/APPROACH Data on 18 process improvement cases were collected through semi-structured interviews, reports and other documents, and artifacts associated with the(More)
This paper presents a field research study involving application of the first three design Rules-in-Use of Toyota Production System in a health care setting, which like many other health care organizations resembles a broken system. Qualitative research is used to collect the data and a combination of qualitative and quantitative approaches are used to(More)
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