Malcolm Graham

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This paper describes the work currently being done within Northern Telecom (Nortel) Department X754 (located in Ottawa, Canada) to resolve problems with: • distributing documents for internal review; • ensuring that documents are available for review; • printing documents at remote locations; and • reading documents on different computing platforms. These(More)
You are led through your lifetime by the inner learning creature, the playful spiritual being that is your real self Don't turn away from possiblefutures before you're certain you don't have anything to learnfrom them. You're always free to change your mind and choose a differentfuture, or a difirentpast. Abstract This paper presents a language-based method(More)
This paper presents a method for designing product documentation that relates information to acceptable user performance in acquiring specific skills and knowledge. The method involves selecting, organizing, and presenting all information using a performance-based development model. The use of the model is illustrated with examples from actual projects.(More)
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