Maiju Markova

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Companies deploy mobile business services to enable efficient work processes and gain increases in productivity. However, the success of the services in fulfilling these goals depends on several factors from the usability of the service to its success in supporting the business processes of the companies. This paper reviews existing measures for the(More)
—The usage of work related mobile services is often very complex, affected by a multitude of intertwined factors including the technological, environmental and human. Understanding how to model the complexity of mobile work and particularly its mobile interaction would be beneficial in ensuring the success of mobile services in user's long-term,(More)
In this paper we introduce the original as well as updated DeLone and McLean Model of Information Systems Success. The original model has six interrelated dimensions The dimensions of Service Quality and Intention to Use were added into the updated model and the original dimensions of Individual and Organizational Impact were combined into one new(More)
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