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We have considered the role of workplace studies from the CSCW literature which are intended to inform system design and implementation. We present a critique of these studies, categorised.according to which phase of the design process they most inform, and discuss the tensions between providing explanatory accounts and usable design recommendations, the… (More)
Cooperative systems are combinations of technology, people and organisations that facilitate the communication and coordination necessary for a group to work together effectively. The technology involved is often, but not necessarily, groupware / computer-supported cooperative work (CSCW). The evaluation of such systems is highly difficult, especially… (More)
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Cooperative systems are collections of people and organisations in cooperation facilitated by technology. How does one evaluate the effects of such systems at different stages of their development? This paper suggests that this evaluation is rather difficult, and requires an awareness of viewpoints of many people and groups rather than one view. This leads… (More)
Software engineering tasks, during both development and maintenance, typically involve teamwork using computers. Team members rarely work on isolated computers. An underlying assumption of our research is that software engineering teams will work more effectively if adequately supported by network-based groupware technology. Experience of working with… (More)