The Usability of Open Source Software
- D. Nichols, M. Twidale
- Computer ScienceFirst Monday
- 6 January 2003
It is described how existing human-computer interaction techniques can be used to leverage distributed networked communities, of developers and users, to address issues of usability.
A framework for information quality assessment
- Besiki Stvilia, L. Gasser, M. Twidale, Linda C. Smith
- Computer ScienceJ. Assoc. Inf. Sci. Technol.
- 1 October 2007
This article proposes a general IQ assessment framework that consists of comprehensive typologies of IQ problems, related activities, and a taxonomy of IQ dimensions organized in a systematic way based on sound theories and practices.
Assessing Information Quality of a Community-Based Encyclopedia
- Besiki Stvilia, M. Twidale, Linda C. Smith, L. Gasser
- Computer ScienceMIT International Conference on Information…
- 2005
This work proposes seven IQ metrics which can be evaluated automatically and test the set on a representative sample of Wikipedia content, along with a number of statistical characterizations of Wikipedia articles, their content construction, process metadata and social context.
Information quality work organization in wikipedia
- Besiki Stvilia, M. Twidale, Linda C. Smith, L. Gasser
- SociologyJ. Assoc. Inf. Sci. Technol.
- 1 April 2008
This article analyzes the organization of IQ assurance work in a large-scale, open, collaborative encyclopedia—Wikipedia and believes that the study of those evolving debates and processes and of the IQ assurance model as a whole has useful implications for the improvement of quality in other more conventional databases.
Usability processes in open source projects
- D. Nichols, M. Twidale
- MathematicsSoftware Process: Improvement and Practice
- 1 March 2006
It is explored how some open source projects address issues of usability, and how these developers cope with their distributed community, lack of domain expertise, limited resources and separation from their users.
Exploring Usability Discussions in Open Source Development
- M. Twidale, D. Nichols
- Computer ScienceProceedings of the Annual Hawaii International…
- 3 January 2005
This paper examines bug reports of several projects to characterise how developers address and resolve issues concerning user interfaces and interaction design, and discusses how bug reporting and discussion systems can be improved to better support bug reporters and open source developers.
Browsing is a collaborative process
- M. Twidale, D. Nichols, C. Paice
- Computer ScienceInformation Processing & Management
- 1 December 1997
Over the Shoulder Learning: Supporting Brief Informal Learning
- M. Twidale
- Computer ScienceComputer Supported Cooperative Work (CSCW)
- 1 December 2005
A consideration of informal learning can help in designing more effective, learnable, robust and acceptable CSCW systems, and provides a different perspective on interface design as an exploration of features to support human–human interaction, using the computer screen as a shared resource to support this.
INFORMATION QUALITY DISCUSSIONS IN WIKIPEDIA
- Besiki Stvilia, M. Twidale, L. Gasser, Linda C. Smith
- Sociology
- 2005
Analysis of the discussion pages and other process-oriented pages within the Wikipedia project helps in understanding how high quality is maintained in a project where anyone may participate with no prior vetting.
Integrating ethnography into the requirements engineering process
- I. Sommerville, T. Rodden, P. Sawyer, R. Bentley, M. Twidale
- Sociology[] Proceedings of the IEEE International…
- 4 January 1993
An overview of the project is given, the contribution of sociologists to requirements engineering is discussed, and tool support which will allow ethnographic observations to be integrated into the requirements engineering process is suggested.
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