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Frictionless Commerce? A Comparison of Internet and Conventional Retailers
There have been many claims that the Internet represents a new "frictionless market." Our research empirically analyzes the characteristics of the Internet as a channel for two categories ofExpand
Consumer Surplus in the Digital Economy: Estimating the Value of Increased Product Variety at Online Booksellers
Our analysis indicates that the increased product variety of online bookstores enhanced consumer welfare by $731 million to $1.03 billion in the year 2000. Expand
Understanding Digital Markets: Review and Assessment
As the Internet develops into a robust channel for commerce, it will be important to understand the characteristics of electronic markets. Businesses, consumers, government regulators, and academicExpand
Consumer Decision‐making at an Internet Shopbot: Brand Still Matters
Internet shopbots compare prices and services levels at competing retailers, creating a laboratory for analysing consumer choice. We analyse 20,268 shopbot consumers who select various books from 33Expand
From Niches to Riches: Anatomy of the Long Tail
Dozens of markets of all types are in the early stages of a revolution as the Internet and related technologies vastly expand the variety of products that can be produced, promoted and purchased.Expand
An Empirical Analysis of Network Externalities in Peer-to-Peer Music-Sharing Networks
We measure the impact of both positive and negative network externalities on the optimal size of P2P networks. Expand
Internet Exchanges for Used Books: An Empirical Analysis of Product Cannibalization and Welfare Impact
We empirically analyze the degree to which used products cannibalize new-product sales for booksone of the most prominent used-product categories sold online. Expand
Converting Pirates Without Cannibalizing Purchasers: The Impact of Digital Distribution on Physical Sales and Internet Piracy
The availability of digital channels for media distribution has raised many important questions for marketers, notably, whether digital distribution channels will cannibalize physical sales and whether legitimate digital Distribution channels will dissuade consumers from using (illegitimate) digital piracy channels. Expand
Prospects for Personalization on the Internet
Personalization is a key component of an interactive marketing strategy. Its purpose is to adapt a standardized product or service to an individual customer's needs. The goal is to create profit forExpand
All Reviews are Not Created Equal: The Disaggregate Impact of Reviews and Reviewers at Amazon.Com
Online product review networks help to transmit information that customers can use to evaluate product quality. The prior literature has found that, in the aggregate, better product reviews lead toExpand