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Service Innovation: A Review of the Literature
Services are fast overtaking manufacturing to form a dominant proportion of the world economy. Service innovation is increasingly seen as a vector of sustainable growth and competitive advantage atExpand
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Dynamic Capability Building in Service Networks: An exploratory case study
Purpose –The purpose of this paper is to examine how collaboration in a service network of a major Telco, involving a key partner and its affiliate network, enables dynamic capability building forExpand
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Service enterprise productivity in action: measuring service productivity
Purpose The purpose of this paper is to measure service productivity using the Service Enterprise Productivity in Action (SEPIA) model. The research operationalises only one of the fiveExpand
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Design, architecture and the value to tourism
Architecture has been recognized for its supporting role in the enhancement of the physical assets of destinations, which play a leading role in drawing tourists who identify and associateExpand
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Sustainability of innovations in healthcare: A systematic review and conceptual framework for professional pharmacy services.
BACKGROUND Implementation science emerged to address the challenges associated with the incorporation of evidence-based innovations into practice. Once the challenge is overcome, the ultimate goal isExpand
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The economic impact of architecture to tourism
Iconic architecture assists in the identification of a place, city or precinct. Structural, functional and aesthetic aspects of architecture, particularly those that represent unique features,Expand
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A social licence for the sharing economy
The emergence of community concerns around a range of sharing economy platforms have led to calls for more research into the so-called “dark side” of the sharing economy, including the developmentExpand
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2 Service Innovation : An Overview 2 . 1 Service Innovation and Its Characteristics
Services are fast overtaking manufacturing to form a dominant proportion of the world economy. Service innovation is increasingly seen as a vector of sustainable growth and competitive advantage atExpand
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