• Publications
  • Influence
Usability engineering - scenario-based development of human-computer interaction
  • M. Rosson, J. Carroll
  • Computer Science
  • The Morgan Kaufmann series in interactive…
  • 20 October 2001
TLDR
Usability Engineering: Scenario-Based Development of Human-Computer Interaction is a radical departure from traditional books that emphasize theory and address experts. Expand
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How and why people Twitter: the role that micro-blogging plays in informal communication at work
TLDR
This exploratory research project is aimed at gaining an in-depth understanding of how and why people use Twitter - a popular micro-blogging tool - and exploring microblog's poten-tial impacts on informal communication at work, providing a variety of impacts on collaborative work. Expand
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  • PDF
The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing
TLDR
This paper extends the privacy calculus model to explore the personalization-privacy paradox in LAM, with considerations of personal characteristics and two personalization approaches. Expand
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The state of the art in end-user software engineering
TLDR
End-User Software Engineering (EUSE) is a group of end-user software engineering activities in which people with expertise in other domains work towards goals for which they need computational support. Expand
  • 492
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Getting around the task-artifact cycle: how to make claims and design by scenario
TLDR
We are developing an “action science” approach to human-computer interaction (HCI), seeking to better integrate activities directed at understanding with those directed at design. Expand
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Scenario-based design
TLDR
People need to develop new vocabularies for discussing and characterizing designs in terms of the projected activities of the intended users. Expand
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Paradox of the active user
TLDR
We discuss two empirical phenomena of computer use: (1) people have considerable trouble learning to use computers (e.g., Mack, Lewis and Carroll, 1983; Mantei and Haskell, 1983), and (2) their skill tends to asymptote at relative mediocrity (Nielsen, Mack, Bergendorff, and Grischkowsky, 1986). Expand
  • 530
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Notification and awareness: synchronizing task-oriented collaborative activity
TLDR
We analysed awareness breakdowns in use of our Virtual School system--stemming from problems related to the collaborative situation, group, task and tool support--to motivate the concept of activity awareness. Expand
  • 416
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Awareness and teamwork in computer-supported collaborations
TLDR
We describe a framework for understanding joint endeavor in terms of four facets of activity awareness: common ground, communities of practice, social capital, and human development. Expand
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Measuring Mobile Users' Concerns for Information Privacy
TLDR
We propose a theory-driven framework on the specific nature of information privacy concerns among mobile consumers. Expand
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