M. Markus

Publications217
h-index57
Citations24,782
Highly Influential Citations2,065
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The Enterprise System Experience— From Adoption to Success
173 For some 20 years after John Dearden wrote these words, history proved him right. Today, however, there is a booming market for software packages claiming to provide a total, integrated solution… Expand
Power, politics, and MIS implementation
TLDR
The task of evaluating the theories of resistance to management information systems on the bases of the differences is begun and data from a case study is used to illustrate the theories and to demonstrate the superiority, for implementors, of the interaction theory. Expand
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
  • M. Markus
  • Computer Science
  • J. Manag. Inf. Syst.
  • 31 May 2001
TLDR
Synthesis of evidence from a wide variety of sources suggests four distinct types ofknowledge reuse situations according to the knowledge reuser and the purpose of knowledge reuse, which involve shared work producers, who produce knowledge they later reuse; shared work practitioners, who reuse each other's knowledge contributions; expertise-seeking novices; and secondary knowledge miners. Expand
Information technology and organizational change: causal structure in theory and research
This article concerns theories about why and how information technology affects organizational life. Good theory guides research, which, when applied, increases the likelihood that information… Expand
A Design Theory for Systems That Support Emergent Knowledge Processes
TLDR
This paper developed an IS design theory for EKP support systems, which makes the development process more tractable for developers by restricting the range of effective features and therange of effective development practices to a more manageable set. Expand
A Foundation for the Study of IT Effects: A New Look at DeSanctis and Poole's Concepts of Structural Features and Spirit
Electronic Mail as the Medium of Managerial Choice
As new technologies that support managerial communication become widely used, the question of how and why managers, especially senior managers, use them increases in importance. This paper examines… Expand
Toward a “Critical Mass” Theory of Interactive Media
TLDR
A “critical mass” explanation for the diffusion of interactive media, such as telephone, paper mail systems, electronic mail, voice messaging, or computer conferencing, within communities is proposed. Expand
How IT Creates Business Value: A Process Theory Synthesis
TLDR
This paper attempts its own process theory synthesis of these models, resolving some of their apparent contradictions, to serve as a platform for future research and one important implication of the process model is to highlight IT use and knowhow as intermediate outcomes requiring much further research. Expand
Learning from adopters' experiences with ERP: problems encountered and success achieved
TLDR
The results of a study of the problems and outcomes in ERP projects showed that the success of ERP systems depends on when it is measured and that success at one point in time may only be loosely related to success at another points in time. Expand
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