The Enterprise System Experience— From Adoption to Success
173 For some 20 years after John Dearden wrote these words, history proved him right. Today, however, there is a booming market for software packages claiming to provide a total, integrated solution…
Power, politics, and MIS implementation
- M. Markus
- BusinessCACM
- 1 December 1987
The task of evaluating the theories of resistance to management information systems on the bases of the differences is begun and data from a case study is used to illustrate the theories and to demonstrate the superiority, for implementors, of the interaction theory.
Information technology and organizational change: causal structure in theory and research
This article concerns theories about why and how information technology affects organizational life. Good theory guides research, which, when applied, increases the likelihood that information…
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
- M. Markus
- Computer ScienceJournal of Management Information Systems
- 31 May 2001
Synthesis of evidence from a wide variety of sources suggests four distinct types ofknowledge reuse situations according to the knowledge reuser and the purpose of knowledge reuse, which involve shared work producers, who produce knowledge they later reuse; shared work practitioners, who reuse each other's knowledge contributions; expertise-seeking novices; and secondary knowledge miners.
A Design Theory for Systems That Support Emergent Knowledge Processes
- M. Markus, A. Majchrzak, L. Gasser
- Computer ScienceMIS Q.
- 1 September 2002
This paper developed an IS design theory for EKP support systems, which makes the development process more tractable for developers by restricting the range of effective features and therange of effective development practices to a more manageable set.
Electronic Mail as the Medium of Managerial Choice
- M. Markus
- Business
- 1 November 1994
As new technologies that support managerial communication become widely used, the question of how and why managers, especially senior managers, use them increases in importance. This paper examines…
How IT Creates Business Value: A Process Theory Synthesis
This paper attempts its own process theory synthesis of these models, resolving some of their apparent contradictions, to serve as a platform for future research and one important implication of the process model is to highlight IT use and knowhow as intermediate outcomes requiring much further research.
Learning from adopters' experiences with ERP: problems encountered and success achieved
- M. Markus, Sheryl Axline, D. Petrie, C. Tanis
- BusinessJournal of Information and Technology
- 1 December 2000
The results of a study of the problems and outcomes in ERP projects showed that the success of ERP systems depends on when it is measured and that success at one point in time may only be loosely related to success at another points in time.
Toward a “Critical Mass” Theory of Interactive Media
- M. Markus
- Art
- 1 October 1987
A “critical mass” explanation for the diffusion of interactive media, such as telephone, paper mail systems, electronic mail, voice messaging, or computer conferencing, within communities is proposed.
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