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Telling the Whole Story: The Case for Organizational Autoethnography
We propose that autoethnography has a fruitful contribution to make to organizational research. The ethnographic process has always been an essential way of studying culture, including organizational
A conceptual examination of the causal sequences of emotional labor, emotional dissonance, and emotional exhaustion: The argument for the role of contextual and provider characteristics
In response to the increasing interest regarding the emotional consequences facing service providers who perform emotional labor as part of their service roles, this chapter provides a conceptual
Gendered perceptions of experiential value in using web-based retail channels
Purpose – This paper compares the experiential consumption values that motivate consumer choice to purchase online for both male and female purchasers and non-purchasers. Design/methodology/approach
Balancing Mysterium and Onus: Doing Spiritual Work within an Emotion-Laden Organizational Context
This study uses the neo-Durkheimian conceptual framework of Mysterium and Onus to illustrate how spiritual work is used to accomplish emotional balance within emotion-laden organizational contexts.
Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
In this chapter, we propose a model of managerial intuitive decision making based on problem characteristics, decision characteristics, environmental factors, and individual factors. We propose also
Consumers' accounts of perceived risk online and the influence of communication sources
Purpose – The purpose of this paper is to extend marketing knowledge into perceived risk in online transactions beyond the current positivistic, hypotheses‐driven research by providing qualitative
How gendered is organizational commitment? The case of academic faculty
Purpose – The purpose of this paper is to investigate the gendered and emotionalized nature of organizational commitment in a university context.Design/methodology/approach – The paper presents a