• Publications
  • Influence
The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility
  • M. Ackerman
  • Sociology, Computer Science
  • Hum. Comput. Interact.
  • 1 September 2000
Over the last 10 years, Computer-Supported Cooperative Work (CSCW) has identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue thatExpand
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Expertise networks in online communities: structure and algorithms
Web-based communities have become important places for people to seek and share expertise. We find that networks in these communities typically differ in their topology from other online networksExpand
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Soylent: a word processor with a crowd inside
This paper introduces architectural and interaction patterns for integrating crowdsourced human contributions directly into user interfaces. We focus on writing and editing, complex endeavors thatExpand
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The perfect search engine is not enough: a study of orienteering behavior in directed search
This paper presents a modified diary study that investigated how people performed personally motivated searches in their email, in their files, and on the Web. Although earlier studies of directedExpand
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Expertise recommender: a flexible recommendation system and architecture
Locating the expertise necessary to solve difficult problems is a nuanced social and collaborative problem. In organizations, some people assist others in locating expertise by making referrals.Expand
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Privacy in e-commerce: examining user scenarios and privacy preferences
Privacy is a necessary concern in electronic commerce. It is difficult, if not impossible, to complete a transaction without revealing some personal data ‐ a shipping address, billing information, orExpand
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Augmenting organizational memory: a field study of answer garden
A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization'sExpand
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Augmenting organizational memory: a field study of answer garden
A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization'sExpand
  • 335
  • 24
  • PDF
Answer Garden: a tool for growing organizational memory
Answer Garden allows organizations to develop databases of commonly asked questions that grow “organically” as new questions arise and are answered. It is designed to help in situations (such asExpand
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Questions in, knowledge in?: a study of naver's question answering community
Large general-purposed community question-answering sites are becoming popular as a new venue for generating knowledge and helping users in their information needs. In this paper we analyze theExpand
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