M. Thomas Jones

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Business Process Innovation (BPI) often involves dramatic changes in processes, human resource issues, machinery and computer systems. Such changes create a new system that bears little similarity to the current state and often involves significant risk due to the uncertainty involved with the new design. This paper outlines the steps taken to demonstrate(More)
For guidance on citations see FAQs. Copyright and Moral Rights for the articles on this site are retained by the individual authors and/or other copyright owners. For more information on Open Research Online's data policy on reuse of materials please consult the policies page. Abstract The riverine transport of elements from land to ocean is an integral(More)
What are the major barriers to increased use of modern energy services among the world's poorest people and are interventions to overcome these effective? CEE Review 11 What are the major barriers to increased use of modern energy services among the world's poorest people and are interventions to overcome these effective? CEE Review 11-004. Abstract(More)
Customer incivility is known to have a negative impact on employees working in service jobs. Despite an understanding of the negative outcomes of customer incivility (e.g., burnout, disengagement, absenteeism), little research has investigated antecedents of this low-intensity deviant behavior. This is a clear oversight, given that understanding antecedents(More)
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