M. Norman

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<b>Introduction</b> The established philosophy within the software development industry is that an organization implementing a program to improve software quality can expect to recoup the cost of the implementation many times over through the reduced cost associated with improvements in quality. Measurement initiatives are perceived to provide a key(More)
A common reason for why software metric programs 'fail' is through lack of participant support and commitment. In this paper, we describe the results of a study which examined the knowledge that subjects had and the opinions they had formed of previous metrics initiatives in the same organization. The research was undertaken by one of the authors as a(More)
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