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a r t i c l e i n f o This study examines a comprehensive model comprising of various relationships between transformational and transactional leadership, knowledge management (KM) process, and organizational performance. Data are collected from human resource managers and general managers working in 119 service firms. Exploratory factor analysis and(More)
Leaders exhibiting transformational behaviours introduce advanced technologies in the key functions of the organisations (for example, production and operations management functions) and implement strategies to achieve and sustain competitive advantage. Studies investigating the associations between transformational leadership and manufacturing strategy are(More)
Organizational innovation has always been considered as a powerful tool to sustain competitive advantage and to provide high value to customers. The purpose of this study is to empirically investigate the role of transformational leadership and knowledge management process on predicting product and process innovation. Data collected from 119 service firms(More)
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