Lynne P. Cooper

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Designers have many options for how to encode knowledge, although most are based on declarative representations. This paper explores the use of questions to represent knowledge. Practioner experiences implementing two knowledge resources using a question-based representation are described. In both resources, the use of "questions " was chosen as both a(More)
This paper proposes a model of knowledge management system (KMS) evolution leading to the realization of competitive advantages as promised throughout the KM literature. Using a framework developed to study e-business capability evolution, the paper presents a case study of a KMS specifically created to enhance an organization's ability to compete for(More)
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