Lynne P. Cooper

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This paper proposes a model of knowledge management system (KMS) evolution leading to the realization of competitive advantages as promised throughout the KM literature. Using a framework developed to study e-business capability evolution, the paper presents a case study of a KMS specifically created to enhance an organization’s ability to compete for(More)
Methods for mapping and determining the condition of archaeological resources while they are still underground have been in development for nearly half a century. The authors here offer an example from the frontiers of the art: the application of a package of remote sensing procedures not only designed to locate sites but to model the valley deposits which(More)
Most practitioners and researchers recognize that knowledge flows are extremely important, especially in the current age where organizations have to learn and innovate continually in order to remain competitive. Given that knowledge is distributed unevenly through the enterprise, rapid and reliable knowledge flows are essential for organizations’(More)
Designers have many options for how to encode knowledge, although most are based on declarative representations. This paper explores the use of questions to represent knowledge. Practioner experiences implementing two knowledge resources using a question-based representation are described. In both resources, the use of "questions” was chosen as both a(More)
This paper describes the deployment of a knowledge system to support learning of organizational knowledge at the Jet Propulsion Laboratory (JPL), a US national research laboratory whose mission is planetary exploration and to “do what no one has done before.” Data collected over 19 weeks of operation were used to assess system performance with respect to(More)