Lynne P. Cooper

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Abstr act Project teams represent both a mechanism for accomplishing work and an opportunity for learning within organizations. This paper investigates how an organization can learn from its project teams. It presents a case study of a complete experiential learning cycle within a single organization's new product development process. Post-mortem feedback(More)
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aBstract This article describes the development and operation of a knowledge system to support learning of organizational knowledge at the Jet Propulsion Laboratory (JPL), a U.S. national research laboratory whose mission is planetary exploration and to " do what no one has done before ". JPL 101 is a Web-accessible database of general organizational(More)
This paper proposes a model of knowledge management system (KMS) evolution leading to the realization of competitive advantages as promised throughout the KM literature. Using a framework developed to study e-business capability evolution, the paper presents a case study of a KMS specifically created to enhance an organization's ability to compete for(More)
Designers have many options for how to encode knowledge, although most are based on declarative representations. This paper explores the use of questions to represent knowledge. Practioner experiences implementing two knowledge resources using a question-based representation are described. In both resources, the use of "questions " was chosen as both a(More)