Lynn Westbrook

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Within the socio-cognitive framework of sense-making, this paper explicates the term 'mental model' and its associated concepts, analyzes the controversies and connections pertaining to mental model research in information studies, and reports the findings of an exploratory study of the mental models of an academic information system. As one aspect of the(More)
First-generation digital reference training centered on technology, policies, procedures, and basic online communication tactics. Recent research and theoretical developments in adult education, digital communication , cognitive psychology, and human–computer interaction can move digital reference training into its second generation. Synthesizing current(More)