Luc R Pelletier

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A Town Meeting about the Performance Measurement Coordinating Council (PMCC) was held at the NAHQ Annual Educational Conference in September in Atlanta. Established in 1998, the PMCC is a collaboration of three national accrediting bodies--the American Medical Accreditation Program (AMAP), the Joint Commission on Accreditation of Healthcare Organizations(More)
In response to the consumer movement, health care organizations have become interested in obtaining feedback through face-to-face contacts with the people using their products and services. Focus groups are one qualitative research method of obtaining rich information within a social context. The article discusses the purpose, design, and methodology of(More)
Although there is agreement about the importance of patient-centered care (PCC) to ensure optimal outcomes for patients, there is a lack of focused instruments to measure PCC. The aims of this article were to synthesize literature related to the concepts PCC and to provide concrete attributes, definitions, and a conceptual model for the concept of PCC.