Luba Shabnam

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In this paper we present a risk measurement methodology by incorporating actors' dependency relationships with each other across the whole organisational model. We argue that any actor associated with a vulnerable actor holds certain degree of vulnerability as a result of its association with the vulnerable actor. The degree of vulnerability becomes more if(More)
Government organisations utilise a Citizen's Charter in order to furnish the public with comprehensive details of their service offerings that defines how their overall organisational goals are achieved. Studies on the implementation of Citizen's Charter in developing countries indicated that important social factors were not considered. Reviewed(More)
A government organisation's capability is reliant on its public service offerings in parallel with acceptable satisfaction level of its service recipients. Government organisations utilise a Citizen's Charter in order to furnish the public with comprehensive details of their service offerings that defines how their overall organisational goals are achieved.(More)
This paper presents a short case study on the implementation of SAP's cloud based solution SAP Business By Design (ByD) in one of the largest state department within Australia. Software as a Service (SaaS) has its own implementation challenges from data migration perspective. This paper provides brief detail of the data migration process followed including(More)
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