Lowell Jay Arthur

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Total Quality Management (TQM). In the years that followed , TQM spread throughout the company. In retrospect , we did almost everything wrong. Ultimately we learned how to adapt and focus TQM to deliver not just incremental improvements, but quantum improvements in speed, quality, and cost. Quantum improvement delivers 50% or greater reductions in cycle(More)
Methods of measuring programmer productivity and software quality will be presented, including the author's experience at Mountain Bell. Static code and documentation analyzers, change management systems, and other automated measurement tools will be discussed in their relationship to software development and maintenance. Information Systems (IS) managers(More)
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