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The language within user interfaces should match the language of the user. However, there has been very little work on how to capture this language and in particular, the lexicon of the user. In this paper we describe how the tools from discourse analysis can be used to capture these lexicons, and show how they vary according to the function of the text. We(More)
The number of Internet users is currently growing by more than 100 per cent per year, creating a large number of novice and intermediate users. Many of these users experience problems recovering from breakdown situations because their users' models of the Internet are inappropriate. This research aims to provide guidelines for Internet application design(More)
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