Louise Sheeran

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The language within user interfaces should match the language of the user. However, there has been very little work on how to capture this language and in particular, the lexicon of the user. In this paper we describe how the tools from discourse analysis can be used to capture these lexicons, and show how they vary according to the function of the text. We(More)
The Web is one of the most popular Internet applications today. However, transmissions on the Internet are not very robust, and users are inevitably faced with breakdown situations. To take appropriate recovery actions, a basic user's model of how the Internet works, that is, an application specific model of the important network components relevant to the(More)
The number of Internet users is currently growing by more than 100 per cent per year, creating a large number of novice and intermediate users. Many of these users experience problems recovering from breakdown situations because their users' models of the Internet are inappropriate. This research aims to provide guidelines for Internet application design(More)
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