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To better understand the factors that support or inhibit internally focused change, we conducted an inductive study of one firm's attempt to improve two of its core business processes. Our data suggest that the critical determinants of success in efforts to learn and improve are the interactions between managers' attributions about the cause of poor(More)
The experience of home-based systems developers is compared with their office-based counterparts in a UK computer firm. The analysis produced two major patterns: the home-based workers find intrinsic value in the job, whereas office-based employees view it more instrumentally and find it interferes with satisfaction on a personal level.
AIM To describe a pilot project on self-scheduling (self-rostering) for hospital nurses and assess its potential values and difficulties in implementation. BACKGROUND Self-scheduling is one aspect of the effort to make the hospital nursing environment more accommodative of nurses' lives. It is part of the good employment practices that nurses want and(More)
PURPOSE To improve the quality of patient care and work satisfaction of the physicians and staff at an ambulatory practice that had recently started an innovative model of clinical care for women. METHOD The authors used an inclusive process, collaborative interactive action research, to engage all physicians and staff members in assessing and redesigning(More)