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This paper focuses on the application of the text clustering technology on the customer service records in mobile telecommunication enterprises. The classification of the customer service records is condensed from 9 to 7 through text converting and data clustering. Based on the new classification of customer service records, a knowledge-based customer(More)
Online administrative permit system is a new window for the government to deal with social affairs, as well as to communication with the public. There is large amount of information inside the government, whether the information can be organized efficiently and transmitted to the public in a rational way determines the success of the website and its ability(More)
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