Linda Brice

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Documenting application systems has long been considered a necessary evil. Necessary because documentation provides a map to present systems, serves as a maintenance aid, and is required by the auditors; evil because it is an activity generally dreaded by those who develop the systems. Since normal behavior regarding unpleasant chores is avoidance,(More)
Research conducted in the case study of a large applications system shows that the two primary causes of high maintenance costs are 1. The frequency of user-requested changes to software 2. The psychological complexity of the software A "tool kit" is suggested that, when applied to the design of new systems or rewrites, will 1. Produce systems that(More)
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