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In this paper we describe the practical aspects of extracting and using a glossary for a selected technical domain. We first describe the existing glossary extraction process, as applied to general corpora, and examine its shortcomings in the technical support domain. Then we propose a number of enhancements to it, including focusing the glossary on a(More)
One factor that may affect whether users of technical support Web sites can rapidly find information relevant to their needs is the quality of the summary of documents returned as the result of search queries. This paper reports on two studies that were part of an effort to create high-quality machine-generated summaries for the presentation of search(More)
The classical definition of knowledge management promises to get the right knowledge to the right people at the right time so they can make the best decision [1]. Autonomic systems, on the other hand, are expected to find and apply the right knowledge for self-managing purposes without human intervention. This article discusses the components to be built(More)
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