Leonardo Ruppenthal

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This paper describes the development of a new inventory for measuring communication preferences (the CPI). It begins with a discussion of the need for such an inventory, along with a description of earlier work on use of unified communications technology that motivated its development. The current 62-item of the CPI is presented, along with the associated(More)
There has been considerable discussion of the problem of information overload (e.g., Wurman, 1989), where there is simply too much information to be assimilated. People also suffer from communication overload, where they are expected to deal with possibly hundreds of communication events in a day, using a confusing array of devices, media, and modalities,(More)
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