Leon A. Kappelman

Learn More
HE MASTERY OF RISK DISTINGUISHES modern times from the past: By understanding and measuring risks and their consequences, modern humans no longer perceive the future as a whim of the gods and thereby have been empowered to transform their world (Bernstein, 1996). Strangely, IT project management, despite the fact that it deals with “modern” technologies, is(More)
A recent MIS Quarterly article rightfully points out that service is an important part of the role of the information systems (IS) department and that most IS assessment measures have a product orientation (Pitt et al. 1995). The article went on to suggest the use of an /S-contextmodified version of the SERVQUAL instrument to assess the quality of the(More)
The concept of Enterprise Architecture (EA) has long been considered as a means to improve system integration and achieve better IT-business alignment by IT professionals. Recently, the subject gained significant visibility by IS academics. In this paper we provide an overview of existing EA research and practice and present key functions and benefits of EA(More)
Consistent with the conceptualizations of participation and involvement in psychology, organizational behavior, consumer behavior, and other disciplines, this paper redefines the participation construct to distinguish its. behavioral and psychological dimensions. "User participation" is defined as the observable behavior of information system users in the(More)
Previous playfulness research has investigated playfulness as both state and trait phenomena. For example, Webster et al. (1993) examined flow, the state of playfulness in a specific human-computer interaction, while Martocchio and Webster (1992) used a trait-based approach, considering playfulness a characteristic of individuals. This research extends the(More)
such as Lucas [19] and McLean [20], suggested that EUC might be the solution for some of the key information system (IS) management issues of the 1970s. In the 1980s, EUC-re la ted issues quickly rose to the top of the list of IS managers ' key concerns and there they remained as the decade ended [2, 3, 13]. It was the purpose of this research project to(More)
H ow much will the Y2K computer-date problem cost to fix? Almost all Y2K projects require a cost estimate before actual repairs can proceed. Most cost estimates for Y2K repairs are based on rules of thumb involving some size measure, like lines of code, number of function points, and dollars of annual IS spending. These generic estimation approaches are(More)